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Rosenthal Porcelain Online Shop - Logo

Rosenthal Porcelain Onlineshop

040/226307360 shop@rosenthal.de

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Rosenthal FAQ

Your most common questions and our answers

• How do I reclaim an item I did not buy at the official Rosenthal Onlineshop?

We are very sorry that you have cause for complaint. Because of our agreement with specialist retailers, please submit the article in question to your dealer for inspection. The article may also optionally be submitted for consideration to our quality management.

Should it not be possible to contact your dealer, please send details of your complaint by email to info@rosenthal.de. Please provide the following information:

  • Where the product was purchased (Reseller / location)
  • When the product was purchased
  • A copy of your receipt
  • An image that shows the damage, and an image which shows the mark on the base

After we receive this information, we will contact you within 5 working days.

• Who will give me an appraisal for my Rosenthal products?

We are sorry that Rosenthal GmbH, the manufacturer, can not carry out appraisals or valuations for antique or newer series. We hope you will understand.

To determine the current value, we recommend that you consult a good antique shop. You also have the option of seeking an expert opinion: you can search the internet for "Porcelain appraisals". The example below shows a possible contact:

Expertise / appreciation
Dr. Susanne Fraas
www.porzellangutachten.de
Email: susanne.fraas@porzellan-gutachten.de
Phone: +49 8334 / 534 443

However, please note that a fee is usually payable.

We hope that this information has been helpful.

• Where can I still get individual items that Rosenthal no longer manufactures?

We have selected some qualified adresses able to answer questions regarding the following topics:

Chinas World - only Rosenthal from yesterday
Kurfürstenstrasse 15
D - 80799 München
Phone: +49 (0)89-27389900
Fax: +49 (0)89-27389901
info@chinasworld.de
www.chinasworld.de

Geschirrtruhe Simon
Kulmainer Str. 42
95505 Immenreuth
Phone: +49 (0) 9642 / 7029782
Fax: +49 (0) 9642 / 7029783
juttasimon@geschirrtruhe.de
www.geschirrtruhe.de

Kaennchen Shop
Geschirr- und Gläserbörse

Vitalisstrasse 311
50933 Köln
Phone: +49-221-5894071
Fax: +49-221-5894072
weinberger@kaennchen.de
www.kaennchen.de

alteserien.de
In de Tarpen 47
22848 Norderstedt
Phone: +49 (0) 40 325 92 47 00
Fax: +49 (0) 40 325 92 47 29
info@alteserien.de
www.alteserien.de

Kunst & Graphik Sammelteller
Christine Blieske
Elchpfad 6
D - 21629 Neu Wulmstorf
Phone: +49 (0) 40 / 7005150
Fax: +49 (0) 40 / 7008069
info@porzellan-blieske.de

Margitte Marquardt e. K.
Hauptstraße 9
21447 Handorf
Phone: +49 (0) 4133 / 7585
Fax: +49 (0) 4133 / 7685
info@porzellan-marquardt.de
www.porzellan-marquardt.de

Porzellan Fundgrube Harald Hanft
Wittelsbacher-Straße 4
95100 Selb
Phone: +49 (0) 9287 / 1011
info@porzellanfundgrube.de
www.porzellanfundgrube.de

Rudi Böttcher
Karthäuserweg 59
53913 Swistal
Phone: +49 (0)2255-953065
Fax: +49 (0)2255-9590450
rb@art-d-a.de
www.art-d-a.de

• Who can repair or restore precious porcelain objects?

We have selected some qualified adresses able to answer questions regarding the following topics:

Scherben-Klinik
Bundesstraße 40
D - 20146 Hamburg
Phone: +49 (0)40-458192
Fax: +49 (0)40-433565
arne@scherben-klinik.de
www.scherben-klinik.de

Porzellan-Werkstadt Schmalhaus
Altstädter Strasse 11
D - 20095 Hamburg
Phone: +49 (0)40-342442

Porzellan-Klinik
ABC-Straße 1
D - 20354 Hamburg
Phone: +49 (0)40-343381

Michael Leinz
Berliner Platz 24/28
D - 48143 Münster
Phone: +49 (0)251-55088

Porzellan & Glas Klinik
Hüsingstraße 28
D - 58239 Schwerte
Phone: +49 (0)2304-237910
Fax: +49 (0)2304-237911
info@porzellan-glas-klinik.de
www.porzellan-glas-klinik.de

Porzellan-Werkstatt Schulz
Kartäuserhof 11
D - 50678 Köln
Phone: +49 (0)221-318668

Porzellan-Klinik Dresden
Bautzner Straße 6
D - 01099 Dresden
Phone: +49 (0)351-8210922
Fax: +49 (0)351-8210921
info@porzellanklinik-dresden.de
www.porzellanklinik-dresden.de

Ulla Klnger
Selber Straße 52
D - 95691 Hohenberg/Eger
Phone: +49 (0)9233-78200

Freiburger Porzellan-Werkstatt
Habsburgerstrasse 29
D - 79104 Freiburg
Phone: +49 (0)761-2922224
Fax: +49 (0)761-2922224
info@porzellan-werkstatt.com
www.porzellan-werkstatt.com

• How do I care for my Rosenthal products?

A detailed overview of our cleaning and care instructions for all materials can be found here.

You did not find an answer to your question?

Click here for our contact form.

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