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Welcome to rosenthal customer service

Rosenthal online shop returns service

Would you like to return items purchased from the Rosenthal Porcelain online shop?

Of course, you have a 14-day right of withdrawal without giving reasons (read more about this topic here).

We will support you with your return and ask you to proceed as follows*:

*For returns from Switzerland and the UK, a separate returns process applies – see below for more information.

  • Please contact our customer service via our contact form or by e-mail to onlineshop@rosenthal.de.
  • Our customer service team will then provide you with a returns label and send it to you by e-mail.
  • Please print out the return label (Within Germany/with DHL: Don't have a printer? You can use the QR code instead. Learn more).
  • Please pack the items to be returned in the best possible way and send them back to our warehouse in 95469 Speichersdorf using the returns label you have received.

As soon as we have received your parcel, you will get a confirmation of a credit note for the refund amount (as stated in the purchase documents) for the returned item(s) after checking the return. The refund will be transferred to the same payment method you selected at the time of purchase. The refund will be made within seven working days of receipt of the return.

Important: Please refrain from returning items to us without a returns label provided by our customer service. As our central warehouse also processes the orders of our business customers, we cannot guarantee that your parcel will be correctly recognised and allocated without our customer service registering your return. Only then is it possible to process and fulfil your request quickly. Please only return broken items at the explicit request of our customer service.

Returns from Switzerland and Great Britain:

  • Please contact our customer service via our contact form or by e-mail to onlineshop@rosenthal.de.
  • The return of the goods to be returned is at your own expense (with exceptions, please contact our customer service for more information).
  • Please inform our customer service of the relevant tracking number and transport service provider for the return.
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