Delivery times and charges

Deliveries within Germany

We care for your dishes. That is why we will pack them with loving care. Our shipping costs are based on the cost of the product purchased, not on the weight of the materials used in packing. . All orders will be free of shipping charges.

Delivery to other countries

Most countries we will charge a flat rate fee (please refer to list on the right) independent of the value or weight of the merchandise. Included in this fee are all the handling charges, packing costs, shipping costs, and the necessary papers. The customer is responsible for the import taxes charged by customs. Those taxes depend on the import rules of the country shipment will be received at. Please contact your customs office for more information.

Do I have to pay the shipping costs for every order I place? 

Yes, you have to pay for each separate order. 

How long will the delivery take?

If there is no explicit differing information stated at the item, delivery times to Germany are 3-5 days and to all the other listed countries 10-14 days, each calculated from receipt of money or respectively release of payment by your credit institution.

How can I check on the status of my delivery? 

You will receive an e-mail with a tracking code as soon as the package has been picked up by DHL. You may log on to www.dhl.de and check on the locations.

How do I return my merchandise and who will be responsible for the return fees?

To return products, please complete the return form provided by us upon your request. For further information please check cancellation information of the disclaimer instructions.