Customer service

How do I become a customer at Rosenthal.de?

As you order online you will be able to choose if you would like to establish a customer account in order to save all your information. You are also able to register without purchase. Just click on the link “My Rosenthal” in the upper right-hand corner and then on the link “Register now“.

How can I contact customer service?

The best way to reach customer service is per contact form.

How can I place an order?

The easiest way is to order directly at the onlineshop. Put your items in the shopping basket. Next go on to “Go to checkout”. Here you will be able to choose the delivery and billing address as well as the method of payment and shipping.

Are you dissatisfied with our service?

Your complaints are welcome, because they show us where we can better ourselves in the future. Every complaint is taken seriously and confidential. If you ever have a problem with the delivery, our service team will be of service to you. Please use the contact form for those issues.

How can I order/discontinue the newsletter?

As a regular receiver of our newsletter, we give you monthly information about hot new items, great sales, trends, and rebate offers. To receive the newsletter go to “Contact” and add your e-mail address and your name.  Next choose “Order Newsletter”. To discontinue the newsletter, you will also have to go to the same menu.